GRA to Roll Out Nationwide Tax Education Campaign for Informal Sector by End of 2025
The Ghana Revenue Authority (GRA) is set to launch a nationwide tax education campaign targeting the informal sector before the close of 2025. The move is aimed at simplifying complex tax concepts into clear, practical language to boost compliance and expand Ghana’s tax base.
Speaking at the third edition of the Society for Women in Taxation (SWIT) Conference in Accra, Elsie Apau, Technical Advisor to the Commissioner-General, explained that the campaign will make tax information more accessible for traders, artisans, and other informal workers.
“The Commissioner will soon launch what we’ve flagged as tax education. This is to break down tax information so that the uninformed, semi-literate, or semi-educated person can understand it in very clear and basic language. We are not going to use verbose expressions or grammatical jargon,” she said.
She emphasised the importance of connecting tax contributions to tangible benefits:
“How can the woman in Abossey Okai, Makola Market, or the one selling at a tabletop in my village understand that when they pay tax, their children will have better classrooms, their roads will improve, and their clinics will be better equipped?”
SWIT Chairperson, Esi Sam, also underscored the need for respectful engagement to encourage compliance.
“Collecting taxes is not just about collection but also the human face you attach to it. When you engage people respectfully, they are more motivated to comply,” she said.
Bringing in a technological perspective, Patricia Obo-Nai, CEO of Telecel Ghana, advocated for the adoption of machine learning and digital tools to improve tax collection in the informal sector. She cited successful models from Chile, India, Kenya, and the United States, where technology has strengthened compliance.
“Technology adoption in Ghana’s informal sector is not only about innovation but also inclusion. Tools must not assume fluency in English, access to smartphones, or comfort with digital platforms. Simple USSD solutions, for example, can make tax information accessible to anyone with a basic phone,” she noted.
This year’s conference was held under the theme: “Leveraging Technology to Unlock the Revenue Potential of the Informal Sector for National Development.”
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